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Report Maintenance

Murphy & Forrester Estate Agents

Report a maintenance issue

Existing Murphy & Forrester tenants can report repairs and maintenance online. Include the property, issue type, access availability and photos so the team has the details needed to help.

Start maintenance report
Tenant contact options

Emergency guidance

Emergency? Call 999 first.

If there is immediate danger to life, fire, serious injury, crime in progress or a threat to safety, contact emergency services before submitting this form.

Gas or carbon monoxideCall the National Gas Emergency Service on 0800 111 999.
Power cut or power linesCall 105 for electricity network emergencies.
Water supply or sewer floodingContact Scottish Water on 0800 0778 778.

Tenant support

Tenant help and contact options

This form is for existing tenants reporting maintenance only. If you are renting, or looking to rent, use the options below to get to the right place without sending a repair report by mistake.

Report maintenanceSubmit repair details, access availability and photos.
Call the office01698 638 002 for tenant and applicant queries.
Email the teamUse for general tenant communication that is not a new repair report.
View properties to rentBrowse current rental listings and availability.
Apply for a propertyUse the rental application route for a property you are interested in.
General contactUse the main contact page for anything outside maintenance.

Tenant maintenance report

Give the team the details they need first time

The form captures your rented property, the issue category, a description, access availability and any photos.





Please provide the rented property address so the team can match your report to the correct tenancy.


If there is immediate danger to life or safety, call 999 first. For gas or carbon monoxide concerns, call 0800 111 999.
What are you reporting? *















Choose the closest category so the team can triage the issue more easily.

Please confirm days and times over the next 7 days when you may be available to provide access. Access will be arranged with reasonable notice unless the issue is urgent or an emergency.
Please upload photos that show the issue clearly. Avoid including people, personal documents or unrelated belongings where possible.

Your information will be used to manage your maintenance report and may be shared with the landlord, contractors or relevant service providers where needed. See the privacy policy.

What happens next?

A clearer repair reporting process

1

We review your report

The team checks the property, issue type, description, photos and access information.

2

We assess the urgency

Emergency, urgent and routine repairs are considered according to the nature of the issue and the repair process for the property.

3

We arrange the next step

Where access or a contractor visit is required, the team can contact you using the details provided.

Helpful notes

Before you submit

Access wording

Please confirm days and times over the next 7 days when you may be available to provide access. Access will be arranged with reasonable notice unless the issue is urgent or an emergency.

Photo privacy

Please upload photos relevant to the maintenance issue only. Avoid including people, personal documents or unrelated belongings where possible.

  • Rated 5 out of 5 stars

    Highly recommend Murphy & Forrester Estate Agents had direct contact with Lewis who was great.

    Lewis always responded to my questions quickly and fully explained everything.

    I never had any issues and my overall experience was great. 👍
    read more
    True
    14/05/26
    Lewis was my estate agent for my flat in Glasgow which I’ve just sold. It was on the market for 3 days before I accepted an offer. The selling process is stressful for sure but Lewis handled it well. At the first meeting, I didn’t believe Lewis when he gave me his thoughts on the price I would get for the property, I had to trust him and the process and sure enough, he was right and I was flabbergasted to say the least. I would highly recommend using them, so easy to deal with. No flashy sales brochures required, easy to communicate with and knows what’s going on in Glasgow with the prices of property (unlike me ha). Thank you Lewis.
    read more
    Iona
    20/04/26
    First class service Lewis was always very professional, responsive and helpful. Highly recommend and will definitely use again in the future.
    read more
    Scott
    18/04/26
    Was a pleasure to rent from this agency, Mr Lewis very prompt help us on any issue. Thanks
    read more
    Codrut
    15/04/26
    We can’t recommend Lewis Murphy highly enough. He’s been instrumental in helping us scale rapidly and is now managing a portfolio of 20 properties for us with complete professionalism. Lewis handles everything from tenant sourcing and compliance to ongoing maintenance and problem-solving, all with an incredible level of care and efficiency.

    What really sets him apart is his commitment - he genuinely treats each property as if it were his own. Nothing is ever too much trouble, and he’s become a trusted partner (and friend) along the way. He knows this game inside out, and our tenants love him also. Our properties are kept in tip top condition 247, 365 days of the year, and from a business point of view, our rents drop into our account as and when they are received with no issues.

    Thank you, Lewis - we couldn’t have done it without you!
    read more
    John
    16/10/25
    It has been a delight to meet Lewis and work with him. I feel very lucky to have him as my agent. He is both professional and considerate, which made me feel comfortable and at ease from the very beginning. Throughout the entire buying process, he answered all my questions promptly and kindly, whether by phone or email, with no delays. His responsiveness greatly facilitated communication between both parties. I highly recommend Lewis!
    read more
    Gail
    29/08/25

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